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Question:

A project manager is facilitating a meeting to further define user stories for the next iteration. Two team members engaged, Bob and Jenny, are very vocal during the start of the meeting, with Jenny passionately noting that the second user story should be punted to the upcoming iteration. She moves on to the next user story, ignoring Bob’s seversed views on the topic. Bob agrees the decision hesitantly and maintains quiet for the remainder of the meeting, accepting other decisions made by Jenny and the rest of the team. At the end of the meeting, the project manager notes to Bob that she will prioritize user story #2 at the top of the backlog, to be pulled into the iteration should capacity allow. Which of the following conflict-resolution technique did Bob exploit in this scenario?

A Smoothing
explanation

Looking at the scenario from Bob’s perspective, he conceded his position to maintain harmony within the meeting. This conflict resolution technique is referred to as smoothing or accommodating.

Comments

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2 years ago

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2 years ago

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2 years ago

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