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Question:

A project manager of a large manufacturing company is working on a new system that will decrease the bolt manufacturing process by 30 seconds, saving the company 2 percent in annual operating costs. This project will touch all departments and involve senior leadership. The project manager understands stakeholder engagement will be critical to success and spends time analyzing levels of anticipated engagement. She starts by contemplating the head of logistics, who has not commented on or shows any reactions about the project. The executive was present at a recent briefing where she oversaw the charter. What level of engagement will the project manager record for this stakeholder?

A Neutral

explanation

There are five levels of classification of stakeholder engagement: unaware, resistant, neutral, supportive, and leading. A stakeholder that is neutral is neither supporting nor resisting the project and may be minimally engaged.

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Select three components of the sender/receiver communication model?

Encode

Transmit

Decode

The sender/receiver communication model includes three key components: encode, transmit, and decode. Encoding is where the sender puts the information into a language the receiver will understand; transmit refers to sending the message using an appropriate method; and decode is where the receiver translates the information that was sent.

In flow-based Agile, select two questions are teams likely to pose during stand-ups?

What do we need to finish as a team?

Is anyone working on anything that is not on the board?

In flow-based Agile, the focus is on the team’s throughput. Questions posed during stand-ups include the following: What do we need to do to advance this piece of work? Is anyone working on anything that is not on the board? What do we need to finish as a team? Are there any bottlenecks or blockers to the flow of work?

Your project sponsor has requested you to monitor the project outcome for conformity to standards. You will use the tools and techniques of the Control Quality process to assist accomplish this. You know that these tools can be exploited with which of the following to help identify and address problems related to quality defects?

Plan-Do-Check-Act cycle

The main purpose of the Control Quality process tools and techniques is to examine the product, service, or result as well as the project processes for conformity to standards. They are used with the Plan-Do-Check-Act cycle to help identify and resolve problems related to quality defects.

The project team recently joined in a working session to determine the costs associated with individual activities. To yield a more accurate estimate, they decompose each activity down further into smaller chunks. What estimating technique is the team practicing?

Bottom-up estimating

The team is using bottom-up estimating. This technique estimates costs associated with every activity individually and then rolls them up to derive either a more accurate activity-level estimate or a total project estimate.

A small sample of your project’s critical path is represented in the following table. Assuming each activity must complete before the next activity can begin, select the late start and late finish date for activity 3?

Late start is 5/29, and late finish is 6/4.

Late finish is calculated by subtracting the duration of the last activity (activity 4) from its start date. Since it is one day, that means the late finish is 6/4. Late start is 7 days prior to 6/4, which is 5/29.

Mike is a seasoned project manager who has been tasked with mentoring Bernard, a junior project manager. During a mentoring session, Mike shares about the importance of regularly monitoring enterprise environmental factors. Bernard shows confusion and asks Mike to explain why he should be concerned with something that is out of his control. What is Mike most likely to reply as the primary cause?

Enterprise environmental factors may positively or negatively affect a project.

Although enterprise environmental factors (i.e., marketplace conditions, changing federal regulations) are out of a project manager’s control, they may result in an outcome that affects a project. A project manager should be regularly surveying both internal and external changes to the business environment to appropriately identify and manage risk to the project.

This methodology uses an iterative-based Agile approach. It is a single-team framework that is primarily practiced to manage product development. At the end of each iteration, the team facilitates a meeting to oversee what went well and ideas for improvement. Which methodology does this represent, and what technique is this question reflect to? (Select two.)

Sprint retrospective

Scrum

The question describes the Scrum framework, and the technique referenced is the facilitation of sprint retrospective meetings (in Scrum, iterations are referred to sprints). Sprint retrospectives are held to determine what went well, what could be improved for the next sprint, and any changes needed to the scope.

A project manager is in the process of building the project team and gaining the materials and supplies the team will need to obtain the project’s planned outcomes. In what activity are they involved?

Acquiring resources

Acquiring resources involves activities required to obtain team members, facilities, equipment, materials, supplies, and other resources necessary to complete the work of the project.

A project manager recently received agreement to crash the schedule. He started negotiating with the head of development to utilize their most senior Java developer. What project management activity is the project manager displaying?

Controlling resources

There are several viable options included, most notably controlling the schedule and resources. Since the project manager is currently negotiating for resources, the best option is controlling resources, which are activities that occur through a project management process called Control Resources. As part of this process, the project manager uses their interpersonal and team skills to influence and negotiate for resources.

You have recently transitioned leadership of a project to another project manager and have been mentoring him as he gets up to speed on the project. During a mentoring session, he shares that a senior engineer critical to the project has been disruptive during discussions and has blatantly been violating team ground rules. How should you advise your co-workers?

Address the ground rule violation directly with the engineer as a first step.

It is important to create an environment that fosters adherence to team ground rules. In this scenario, your colleague must manage and rectify the ground rule violations. As a first step, your colleague should address the issue with the engineer directly to understand why he or she is behaving in such a manner. If the issue does not resolve, then escalation may be a necessary next step.

You are handling a project using the Crystal methodology. As is customary within your organization, you leverage a communications platform that allows the team to chat, upload and download files, and host meetings virtually. Using this platform, you upload a document and email an electronic link to the team to ask that they review it within two business days. You know that some members of the team are not proactive about downloading key project documents, so you set up time with them to oversee the information. Which of the following statements is correct regarding this scenario?

You are using a combination of methods to communicate with the team.

In this scenario, you are using a combination of push and interactive communication methods to address team members. Push is one-way communication and refers to sending information to intended receivers (such as email, in this case); interactive communication involves multidirectional communication where two or more parties exchange thoughts or ideas (such as during meetings).

You work as a project manager for Community Trends, a nonprofit organization. Your project has come about because of a social need. You’re calculating performance measurements, and you know the following information: BAC = 900, ETC = 65, PV = 500, EV = 475, and AC = 425. Which of the following statements is correct?

This project is behind schedule, but costs are lower than planned.

The SV for this project is –25, which means the project is behind schedule. The CV for this project is 50, which means the costs are lower than what you had planned for this point in time.

Select the best definition that expliciting knowledge?

Knowledge that can be captured and expressed using words, pictures, and numbers

Knowledge can be split into two types: explicit or tacit. Explicit knowledge can be captured and expressed using words, pictures, and numbers; tacit knowledge is more difficult to capture or express, such as beliefs, experiences, and “know-how.”

Which of the following phrase of the Tuckman ladder solves the stage at which the team is the most productive and effective?

Performing

The Tuckman ladder, also referred to as stages of team development, consists of five stages that teams may go through: forming, storming, norming, performing, and adjourning. The performing stage is where the team experiences peak performance. They are most productive and effective during this stage.