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Balancing stakeholder interests and reaching customer satisfaction are essential activities for project managers. One of the best things you could do to ensure customer satisfaction is to define and document which of the following?  

A Requirements 

Defining the requirements and obtaining sign-off on the requirements will help you to ensure customer satisfaction. When stakeholders are aware of and agree to the requirements, they know exactly what the project is expected to deliver as well as what is not part of the deliverables.