Choose the best description of the directing conflict resolution technique.

What activity are they practicing?

Planning stakeholder engagement

Trudy and Roy are carrying out activities associated with planning stakeholder engagement, which involves developing the approaches to engage stakeholders based on their interests, impact on the project, needs, and expectations.

What is the offending team member lacking in this circumstance?

Interpersonal and team skills

While all options listed may help the situation, interpersonal and team skills is the prominent area that the offending team member lacks.

What skill is she recognizing the project manager for?

Technical project management skills

The question describes technical project management skills, which is one of three categories of skill set that make up the PMI Talent Triangle®. The PMBOK® Guide – Sixth Edition defines technical project management skills as the knowledge, skills, and behaviors related to specific domains of project, program, and portfolio management.

Which of the following comments is true?

This describes the storming stage of team development.

These team members are confrontational with each other and are trying to find their position within the team and their standing with you. This describes the storming stage of team development.

Dr. William Ouchi developed a theory that is concerned with increasing employees’ loyalty to their organizations and places emphasis on the well-being of the employees, both at work and outside of work. The leadership theory is called?

Theory Z

Theory Z was developed by Dr. William Ouchi. This theory is concerned with increasing employee loyalty to their organizations. This theory results in increased productivity, puts an emphasis on the well-being of the employees both at work and outside of work, encourages steady employment, and leads to high employee satisfaction and morale.

What core value has Charlie violated?

Respect

Respect involves several areas, including the way we conduct ourselves, the way we treat others, listening to other viewpoints, and conducting ourselves in a professional manner. According to the PMI Code of Ethics and Professional Conduct, an environment of respect generates trust and confidence and fosters mutual cooperation.

What best describes the servant leadership approach used in Agile projects?

The practice of focusing on understanding and addressing the needs and development of team members

According to the Agile Practice Guide, servant leadership is the practice of leading through service to the team by focusing on developing team members and understanding and addressing their needs to generate the greatest possible performance.

What critical skill should Ralph hone?

Business management and strategic skills

There are three categories of skill sets that make up the PMI Talent Triangle®: business management and strategic skills, technical project management skills, and leadership skills. Business management and strategic skills encompass a project manager being able to describe the business needs of the project and how they align with the organization’s goals.

What conflict-resolution technique does not affect a permanent resolution?

Withdraw/avoid

Withdrawal happens when one of the parties leaves and/or refuses to discuss the conflict. This is a lose-lose conflict-resolution technique and does not typically result in a resolution.

Which of the following is correct?

The producer is the project sponsor.

The producer is the project sponsor because the question states that he is the final decision-maker for all questions that arise on the project. He also created the budget, implying he has the authority to spend money on the project.

According to the adjourning phase of team formation, you could exercise all of the following actions except which one?

Focus on closing out the project management processes

You could conduct a team celebration, thank your team members for their contributions, and guide them through a closure process.

A colleague in your company has reported to their manager that they passed their PMP certification exam. You know this is inaccurate, since you both took your exams at the same time and the colleague talked the results with you. What should you do?

Give them an opportunity to correct their behavior and report them to PMI if they do not.

When you hold the PMP certification, one of the responsibilities is to report violations of the PMP code of conduct. In some cases, we make poor judgments that can be corrected. To maintain the integrity of the profession, everyone who holds the PMP certification must adhere to the code of conduct that makes all of us accountable to each other.

What action should the project manager perform?

Bring the scope creep to light and address it with the change control board.

Fairness includes avoiding favoritism and discrimination against others, avoiding and reporting conflict-of-interest situations, and maintaining impartiality in a decision-making process. In this case, scope creep should be treated as an unapproved change. This would need to go through the formal change control process.

A project manager following an Agile life cycle receives a request from the buyer to alter a requirement. How will the project manager likely reply?

Welcomes change

In a highly adaptive life cycle, changes are welcome. Feedback is continuously obtained from stakeholders.