Tom is a project manager working for a reputable editorial agency specializing in exam preparation. He and his team use Agile approaches to operate projects. As part of starting his latest project, Tom drafts a team charter. What will he record in this document?

In this scenario, select the communication role of the project manager?

Receiver

The sender, who initiated the communication, is the project team member; the receiver of the information is the project manager.

You are a project manager working as a consultant for a company that is in startup mode. One of your responsibilities for this week is to develop an organizational chart. What format can you use to perform an organizational chart? (Select three.)

Hierarchical type

Matrix-based

Text-oriented

A run chart is a type of quality tool and therefore not a format you would use to display an organizational chart.

To restrain the problem from happening again, the project manager has instructed the quality team to concentrate on the top 20 percent of causes that resulted in the identified defect. This is an instance of:

80/20 rule

Specification limits and assignable cause are related to control charts and are therefore not the correct answers; trend analysis relates to run chart, also not the answer. That leaves the 80/20 rule, also known as Pareto’s Law or the Pareto Principle, which states that 80 percent of problems result from 20 percent of causes. This is exactly what the project manager in this scenario is looking for.

Jane, who is the project manager, has a question about the Research activity’s progress and is interested in knowing why it emerges to have fallen behind. According to the given RACI chart, who is to perform the work of this activity?

Alfred

RACI stands for responsible, accountable, consult, and inform. The chart identifies Alfred as being responsible for the Research activity, making him the correct answer. Responsible indicates who will be performing the work.

What type of strategy is Grant likely to select in managing Tony’s expectations throughout the project?

Manage closely

An influence/impact grid can be split into four quadrants, where stakeholders will be plotted against according to their level of influence and impact. Stakeholders with low influence/low impact are likely to be monitored; stakeholders with high influence/low impact will likely be kept satisfied; stakeholders with low influence/high impact are likely to be kept informed; and stakeholders with high influence/high impact are likely to be managed closely. Tony falls in the latter of the options stated.

During the execution phase of a biotech project, a new problem has surfaced. What is one of the first things that the project manager should take?

Note the issue within an issue log

The best choice is to note the issue within the issue log. The reason for this is that an owner can then be assigned to the issue, and a target resolution date set. This allows for more structured and documented resolution. The issue log is also something that will be archived at a later date within the project files.

The net quantifiable benefit derived from a business effort is described by what?

Business value

According to the PMBOK® Guide, business value is defined as the net quantifiable benefit derived from a business endeavor. Benefits may be both tangible and intangible.

Cost of quality, which is a factor in this scenario, select the best definition:

The cost of conformance to requirements

The answer is cost of conformance to requirements. While quality works toward preventing rework and providing better customer satisfaction, these are results of conforming to the project requirements.

You are currently appointed to work on a project involving the introduction of a new pharmaceutical drug. The vice president (VP) of strategic partnerships, who to date has not been a part of the project, asked to see the work performance data. This increases a red flag for the following reason:

All stakeholders of the project have not been identified to date.

Based on the question, the VP is clearly a stakeholder of the project, which means that they were not previously identified. If all stakeholders expectations, needs, and requirements have not been fully documented and resolved, which can create major issues within the project.

The project manager of a pharmaceutical company sent an email to one of his project team members apologizing for ending their recent conversation abruptly. What type of communication did the project manager practice?

Informal written

Only “formal written” and “informal written” are communication types. Email can be considered to be a formal or informal way of communicating, depending on the contents. In the context of the scenario presented, email is considered to be informal.

Benefits given to employees who are doing a great job are recognized as:

Perquisites

Perquisites is another type of benefits offered; they are often called “perks,” making it the correct answer.

What model is the project manager taking?

Stacey Complexity Model

The project manager is using the Stacey Complexity Model to plot the degree of certainty about the complexity elements, such as requirements, technical challenges, or team skills. This model displays levels of uncertainty from low to high on both the x- and y-axes, or it may show levels of uncertainty on the x-axis and agreement levels on the y-axis. This two-dimensional model shows the progression of the certainty and agreement of complexity elements, which are plotted into categories such as simple or chaotic.

Select the best description of mitigation of a risk?

To reduce the probability and/or impact of a risk

Mitigation reduces the probability and/or the impact of a risk. Other options describe the transfer, avoid, and enhance strategies.

What type of resolution technique did Sally exert?