Who built the 14 Steps to Quality Management?

Philip Crosby developed the 14 Steps to Quality Improvement in his 1979 book, "Quality is Free." The book is a classic text on quality management and has been translated into over 20 languages.
Crosby's 14 Steps is a comprehensive approach to quality improvement that can be used by organizations of all sizes and industries. The steps are designed to help organizations identify and eliminate the root causes of quality problems, and to create a culture of quality throughout the organization.