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Question:

Who built the 14 Steps to Quality Management?

A Philip Crosby.
explanation

Philip Crosby developed the 14 Steps to Quality Improvement in his 1979 book, "Quality is Free." The book is a classic text on quality management and has been translated into over 20 languages.
Crosby's 14 Steps is a comprehensive approach to quality improvement that can be used by organizations of all sizes and industries. The steps are designed to help organizations identify and eliminate the root causes of quality problems, and to create a culture of quality throughout the organization.

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Comments

aaqib bajwa

1 year ago

much helpful for PMP exam

santhosh kumar

1 year ago

Unbelievable đź’•

rziki said

1 year ago

good

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Related Questions

Team charters are also known as of what?

Social contract

A team charter is also referred to as a social contract. This document captures how team members are to interact with one another, including their ground rules, group norms, working agreements, and team values.

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Direct him to the PMO

Of the options provided, the project management office (PMO) would be the best choice. The PMO is responsible for providing project managers with training and resources. They also have archived organizational process assets, which would help in this scenario, along with training. Offering to manage the project with him is implying that you will take on part of his project and responsibility, which is an incorrect answer. Not offering any type of assistance is a poor choice, since part of our responsibility as project managers is to encourage and educate other project managers, although not at the expense of your own projects.

A project manager was holding a one-on-one conference with the scheduler located across the globe. The meeting was difficult to host, due to sporadic static. Select the best description of the static?

Noise

Noise is defined as anything that may interfere with getting or receiving the message (such as static). Only noise and medium were official terms provided within the four options, according to the basic model of communication.

Which the following does tacit knowledge refer to?

Knowledge that is difficult to capture or express, such as beliefs, experiences, and “know-how”

Knowledge can be split into two types: explicit or tacit. Explicit knowledge can be captured and expressed using words, pictures, and numbers; tacit knowledge is more difficult to capture or express, such as beliefs, experiences, and “know-how.”

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Acquiring the project team needed to perform the work

Negotiations and project staff assignments take place within the Acquire Project Team process, the second process within the Project Resource Management Knowledge Area.

What quality theorist stated that the quality standard should be zero defects?

Philip Crosby

Philip Crosby believed that quality is achieved when zero defects are present, and if a defect is present and considered acceptable, then the requirements should be altered to reflect this fact.

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Scarce resources

The question is asking for the most common source of conflict. The correct answer is scarce resources. The other common sources of conflict include scheduling priorities and personal work styles.

After Bruce, the project manager for the Happy Holiday Cruise Ships, Inc., makes his rounds through the office, he usually compiles the notes he’s taken from talking to his team into a quick performance report and shares it on their team wiki site. Performance reports are an instance of what type of communication?

Formal written

Reports are considered formal written, since they are an official report of the project, and they are delivered in written format.

Select the best definition of MVP?

A product that contain a subset of features released to early customers as a way of obtaining feedback for future product development

The minimum viable product (MVP) is used to increase the speed of delivery and obtain feedback of a product early. The product contains just enough features or deliverables to obtain feedback; this feedback can then be used for future incremental development of the product.

Select the following assumption is made in the Expectancy Theory?  

Behavior is based on conscious choices. 

The Expectancy Theory states that employees who believe that more effort will lead to better performance, which will then lead to rewards that they personally value, will continue to be productive. This is a conscious choice; otherwise, if they don’t value the rewards, their incentive to be productive is lost.

Select the response did the team utilize?

Transfer

The transfer strategy involves the transfer of a risk to a third party. In this case, the third party manages and takes responsibility for the risk. Insurance is one example of risk transference.

Within a predictive life cycle, which of the following works as the basis for estimating costs?

WBS

The WBS serves as the basis for estimating costs. It is an input to the Estimate Costs process through the scope baseline, which is part of the project management plan. It contains all the project deliverables and the control accounts associated with work package elements.

If earned value = 1,700, planned value = 2,000, and actual costs = 1,950, what is the CPI?

0.87

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You will be joining in a weekly project team status meeting, along with 10 other team members. The meeting will take place by conference call, with only two of the participants located in the same office. What is this an instance of?

Virtual team

Negotiation and staff assignments don’t pertain to where a team member is located. That leaves virtual team and colocation. Virtual team includes project team members who are located at different locations, often never even meeting face to face. This can include working from home offices, from a remote location in general, and at different company sites. Colocation is when project team members are brought to work together at the same physical location. Based on these descriptions, a virtual team is the correct choice.

This is an instance of which type of dependency?

Mandatory

Notice that the constraint impacts the sequence of events of the project, since the project manager must work around the deadline of providing the necessary parts before the vendor can begin, based on a contractual requirement. Dependencies that result from a physical or contractual requirement are known as mandatory dependencies, or hard logic.