The project manager is in the process of gathering the relevant parties together, along with a neutral party, to discuss a contested change to a procurement agreement. Which of the following is a valid tool or technique to aid the project manager in performing this activity?
Claims administration is a tool and technique of the Control Procurements process. This involves documenting, monitoring, and managing contested changes to the contract. Specifically, the project manager in this scenario is using arbitration, which involves bringing all parties to the table with a third, disinterested party who is not a participant in the contract to try to reach an agreement.